Returns & Refunds

Refund & Return Policy – FliptoLED.com

We want you to be completely happy with your purchase.
If something isn’t right, our returns process is designed to be simple and fair.

1. 30-Day Return Window

  • You may return most items within 30 days of receiving your order.

  • Contact us by phone at 678-538-7884 or email support@fliptoled.com to request a Return Merchandise Authorization (RMA) number.

  • Returns without an RMA number will not be accepted.

2. When We Pay for Return Shipping

We will provide a prepaid shipping label if:

  • You received the wrong item

  • The product arrived damaged or defective

  • Parts were missing from the package

Simply pack the item securely (using the original packaging if possible) and drop it off at any USPS or FedEx location.

3. When You Pay for Return Shipping

If you are returning an item because you changed your mind or ordered the wrong product:

  • Shipping and handling fees are non-refundable

  • You are responsible for the return shipping costs

  • You may choose:

    • Store credit for the product’s full purchase price, or

    • A refund for the product’s purchase price

4. Product Condition

  • Items must be returned in their original condition and packaging.

  • Please package returns carefully to prevent damage in transit.

  • We recommend purchasing shipping insurance—if a return arrives damaged, we cannot issue a refund.

5. Refund Processing Time

Refunds are usually completed within a few business days after we receive your return. This includes:

  • Transit time to our warehouse (5–7 business days)

  • Inspection and processing (3–5 business days)

  • Bank processing (3–5 business days)

6. If Your Order Arrives Damaged

  1. Contact us within 72 hours of delivery.

  2. Take clear photos of the damaged item, packaging, and shipping label.

  3. We will send you an RMA number and a prepaid return label.

  4. Repack the item in its original box and send it back.

  5. A replacement will be shipped once we receive your return.

7. Warranty Claims

  • For warranty issues, the product must be returned to us for inspection.

  • Prepaid return labels are not provided for claims made after 30 days.

  • We cover shipping costs for sending the replacement to you.

  • If the product is discontinued, we will provide a suitable alternative at our discretion.

  • A 15% restocking fee may apply for returns after 30 days or without original packaging.

8. Additional Information

  • We are not responsible for installation costs.

  • Always hire a qualified electrician for installation.

  • We are not liable for indirect losses such as lost profits, business disruption, or data loss.

Need Assistance?
Email: support@fliptoled.com
Phone: 678-538-7884
Mailing Address:
Flip to LED
Returns # XXXXXXX
4660 Hammermill Rd Cubework, Tucker, GA 30084