FAQs

You have up to 30 days to return an item you accidentally ordered. Please contact our Customer Service team to begin the process of a return and refer to our Return Policy for complete details.

We’re sorry for any trouble you’re experiencing with your order, and we’re here to help resolve the issue quickly.
Late Shipment If your order from FliptoLED.com is delayed, please contact our Customer Service Team so we can review your order status and address the delay.
Ordered the Wrong Item If you accidentally ordered the wrong item, you have up to 30 days from the delivery date to return it. Please refer to our Return Policy for instructions.
Wrong Item Received If you received the wrong item, we sincerely apologize.
Please contact our Customer Service Team before returning the incorrect item.
Once we receive and inspect the returned product, we will send you the correct item at no extra cost.
📞 Customer Service Contact Phone: 678-538-7884 Email: support@fliptoled.com

If you placed your order on FliptoLED.com, please contact our Customer Service Team as soon as possible so we can update your shipping details before your order is dispatched.
📞 Phone: 678-538-7884 📧 Email: support@fliptoled.com
Note: Once an order has shipped, we are unable to change the delivery address.

Yes! FlipToLED provides bulk purchasing options for qualifying customers. Simply fill out our Bulk Sales & Inquiry Form with details about the products you’re interested in and your estimated order quantities. Our sales team will review your request and get in touch to discuss pricing and availability.

Please contact our Customer Service Team as soon as possible to cancel your current order and place a new one with the correct product(s). Be sure to have your order number ready so we can assist you quickly and efficiently.

Most items can be returned within 30 days of delivery. Contact support@fliptoled.com or 678-538-7884 to request a Return Merchandise Authorization (RMA) number. We cover return shipping for damaged, defective, or incorrect items. For other returns, customers pay shipping and can choose a refund or store credit. Items must be in original condition and packaging. Refunds are processed within 3–5 business days after we receive and inspect your return.

Once we receive your returned item, it will be inspected to determine if your refund can be approved. Refunds are issued on a case-by-case basis. Approved refunds are credited back to your original payment method. To ensure approval, return items in their original packaging, in new and unused condition, and include all accessories. Please note: Original shipping charges are refunded only if the return is due to a FlipToLED error. For a smooth return, contact our Customer Service Team before sending your product back.

If you refuse a shipment, the package will be returned to FlipToLED and restocked. You will receive a refund for your order minus the original shipping cost. Refunds are issued to your original payment method. Please note: Original shipping charges are only refunded if the return is due to a FlipToLED error. We are not responsible for lost or misdelivered packages due to incorrect address information provided at checkout. For a smooth return, contact our Customer Service Team before refusing a shipment.

Once your return is approved, we process your refund and credit it to your original payment method—typically within 3–5 business days. If you don’t see the refund on your statement, please remember that banks and credit card companies may take additional time to post it. If you’ve already checked with them and still don’t see the refund, contact our Customer Service Team for assistance.

Yes! Most FlipToLED products come with a manufacturer’s warranty covering defects in materials or workmanship. The warranty period varies by product—check the product page or your order details for specifics.

Our warranty covers defects in materials or workmanship under normal use. If your product stops working due to a manufacturing fault, we’ll repair or replace it at no cost to you. Just fill out our Warranty Claim Form to get started.

The warranty does not cover damage caused by misuse, improper installation, unauthorized repairs, accidents, or normal wear and tear. Always follow installation guidelines and use a qualified electrician when necessary.

Complete our Warranty Claim Form (available on our website) and include your order number, product details, and a description of the issue—photos help speed up the process. You can also contact our Customer Service Team at support@fliptoled.com or 678-538-7884 for guidance.

Yes! FlipToLED offers free shipping on all domestic orders over $99.

If you placed your order on FlipToLED.com, you should have received an email with your tracking details once your shipment was dispatched. Didn’t get the email or need help tracking your order? Contact our Customer Service Team at support@fliptoled.com or 678-538-7884.

No, FlipToLED cannot ship to a P.O. Box.

Yes! We do ship to Alaska and Hawaii. However, these orders are not eligible for free shipping. Please contact our Customer Service Team for a shipping quote before placing your order.

FlipToLED processes digital payments on this website through a vendor that accepts the following for payment: Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

You can contact our Sales Team regarding bulk buying inquiries for high-volume customers and distributors.

Yes, FlipToLED applies applicable sales tax to orders unless you are tax-exempt. If you are tax-exempt, please email your tax-exempt certificate to support@fliptoled.com along with your account details and company name so our team can update your account with tax-exempt status.

Email your business tax-exempt certificate to support@fliptoled.com, and include your account details and company name in the message. Our team will review your information and update your account with tax-exempt status.

You can login to your FlipToLED account on our website.

To create an account, click the "Account" icon at the top of our website and select "Create Account". Fill in your name, email address, and password, then click "Create". You’ll receive a confirmation email, and your account will be ready to use for faster checkout and order tracking.

Yes! You can easily change your password by clicking "Forgot your password?" on the Account Login page and entering the email address linked to your account. We’ll send you an email with instructions to reset your password.

Click on “forgot your password” on the Account Login Page. Then provide the email address associated with your account. We will send you an email to reset your password.

LED stands for Light Emitting Diode—a tiny semiconductor that allows electricity to flow in one direction and produces light when powered.

LED lights are the most energy-efficient and long-lasting lighting option available today. Instead of heating a filament like traditional bulbs, LEDs use diodes that release light when electricity passes through them. They’re available in many styles for residential, commercial, automotive, and outdoor use.

LEDs were invented in 1962 by Nick Holonyak Jr. Early LEDs came in red, green, or yellow, but modern technology now allows for white, blue, and many other colors.

When switching to LEDs, focus on lumens (brightness) rather than wattage. LEDs use less power, so their wattage will be lower than older bulbs. Check for “equivalent wattage” to match the brightness you’re used to—otherwise, you might end up with lighting that’s too bright.

High-quality LEDs can last up to 100,000 hours, far longer than incandescent or halogen bulbs. Instead of burning out suddenly, LEDs gradually dim over time, typically rated for when they reach 70% of their original brightness (known as L70).

SMD stands for Surface-Mounted Device. These LEDs are mounted directly on a circuit board and are common in strip lights, backlit screens, and decorative lighting. Their compact size allows for brighter, high-density light output.

LEDs are safe for everyday use, but long-term exposure to high levels of blue light can cause eye strain, affect sleep patterns, and in rare cases, harm the retina. To reduce risks, use warm light LEDs, take breaks from screens, and consider blue-light filtering lenses.

No—only LEDs labeled as dimmable will work with dimmers. You’ll also need a compatible dimmer switch or driver designed for LED lighting. Always match the dimming type (like 0–10V, PWM, or TRIAC) to your LED fixture.

LEDs shouldn’t flicker. If they do, it could be due to a non-compatible dimmer, a non-dimmable LED being used with a dimmer, low-quality drivers, overloaded circuits, loose wiring, or poor-quality LEDs.

LEDs produce far less heat than incandescent bulbs. Most of the energy is turned into light, and any heat is safely dissipated through built-in heat sinks or cooling systems.